Tuesday, August 01, 2006
if we always got fired for our mistakes we'd all be penniless.
seriously.
so, my day yesterday was a bit better, and that was nice. and mondayI was going to tell you about the whole breakfast thing... so, we got this coupon, right? these people left 'cause they didn't want to wait, so they gave us their $10 off. Dan and Cory used the coupon, and gave everyone else $2.50. This all sounds simple, right?
not so much.
we're in line to pay, and the cashier lady takes the coupon off of the wrong ticket--rachel's $5ish ticket instead of d&c's $16ish ticket. so now rachel owes a negative amount of money and the woman can't get the coupon to come off of d&c's instead. It turns into a whole thing--the cashier keeps saying "16.09-10 is 11.09." Which is clearly isn't.
Hung-over Dan explains this to her calmly and politely, but she's insistent. It's difficult. And no fun. She asks for help from THREE different people, all of whom are quite rude to this woman. She isn't the brightest crayon in the box, to be sure, but at least she knows when to ask for help. (maybe she's a nice green or something.) And besides, how inconsiderate for a manager to say "deal with it." I've been a cashier before, it isn't as easy as it seems. Especially when it gets busy in there--and I bet it's even worse if you're dealing with people paying for food, since they've already gotten their product, you know? Like, if you want those shirts you'll wait in line for three minutes more. So anyway...
Eventually the cashier accepts $6.09 from Dan and moves on to the other tickets. With each of the three remaining tickets in our group she keeps explaining how she's worried she got screwed with that coupon. And when Rachel comes to pay her -$5.43ish tab the woman is flabbergasted. She just has Rachel pay what her ticket owed initially, and hopefully everything is hunky dory.
We are all annoyed by this cashier sitch, sure. But it gets recounted THREE times in the next 24 hours, with some people saying how they should not hire retarded people to work registers (ps, she did not appear to be retarded) and how this woman should be fired! I say, "now, hold on, how do we know it wasn't her first or second week there? I mean, she asked for help. What does it say that the manager wouldn't help her?"
"That she should have known how to do it" someone snapped back
"You have a point," I said, "but you really think she should be fired for making a mistake? It's not like it's easy to undo things on a register."
"She should absolutely be fired. They shouldn't hire stupid people. They shouldn't hire retards." I was told.
And then I did something I hardly ever do. I said, "Well, okay then." And then I shut up. Because I knew it wasn't worth trying to point out to them inhumane their attitute was. It was friggin' breakfast, people. Yikes.
I'm really, really glad this was on Saturday. Had it been any earlier, I might have been inclined to be rude later in the week due to the attitude about this cashier woman.
And on a funnier note. This place, Bob's Grill, had a slogan: "Eat and get the hell out!" And they sold bottle and can koozies, tshirts, cups, hats, sunglasses and thongs. Yes, thongs. With their slogan on them.
ba-dum-ching.
so, my day yesterday was a bit better, and that was nice. and mondayI was going to tell you about the whole breakfast thing... so, we got this coupon, right? these people left 'cause they didn't want to wait, so they gave us their $10 off. Dan and Cory used the coupon, and gave everyone else $2.50. This all sounds simple, right?
not so much.
we're in line to pay, and the cashier lady takes the coupon off of the wrong ticket--rachel's $5ish ticket instead of d&c's $16ish ticket. so now rachel owes a negative amount of money and the woman can't get the coupon to come off of d&c's instead. It turns into a whole thing--the cashier keeps saying "16.09-10 is 11.09." Which is clearly isn't.
Hung-over Dan explains this to her calmly and politely, but she's insistent. It's difficult. And no fun. She asks for help from THREE different people, all of whom are quite rude to this woman. She isn't the brightest crayon in the box, to be sure, but at least she knows when to ask for help. (maybe she's a nice green or something.) And besides, how inconsiderate for a manager to say "deal with it." I've been a cashier before, it isn't as easy as it seems. Especially when it gets busy in there--and I bet it's even worse if you're dealing with people paying for food, since they've already gotten their product, you know? Like, if you want those shirts you'll wait in line for three minutes more. So anyway...
Eventually the cashier accepts $6.09 from Dan and moves on to the other tickets. With each of the three remaining tickets in our group she keeps explaining how she's worried she got screwed with that coupon. And when Rachel comes to pay her -$5.43ish tab the woman is flabbergasted. She just has Rachel pay what her ticket owed initially, and hopefully everything is hunky dory.
We are all annoyed by this cashier sitch, sure. But it gets recounted THREE times in the next 24 hours, with some people saying how they should not hire retarded people to work registers (ps, she did not appear to be retarded) and how this woman should be fired! I say, "now, hold on, how do we know it wasn't her first or second week there? I mean, she asked for help. What does it say that the manager wouldn't help her?"
"That she should have known how to do it" someone snapped back
"You have a point," I said, "but you really think she should be fired for making a mistake? It's not like it's easy to undo things on a register."
"She should absolutely be fired. They shouldn't hire stupid people. They shouldn't hire retards." I was told.
And then I did something I hardly ever do. I said, "Well, okay then." And then I shut up. Because I knew it wasn't worth trying to point out to them inhumane their attitute was. It was friggin' breakfast, people. Yikes.
I'm really, really glad this was on Saturday. Had it been any earlier, I might have been inclined to be rude later in the week due to the attitude about this cashier woman.
And on a funnier note. This place, Bob's Grill, had a slogan: "Eat and get the hell out!" And they sold bottle and can koozies, tshirts, cups, hats, sunglasses and thongs. Yes, thongs. With their slogan on them.
ba-dum-ching.
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