Tuesday, August 16, 2011

"I want it all, I want it all, I want it all, and I want it now."

I am fully aware that things have changed a LOT since the heyday of my parents or grandparents.

I know that even people ten years older than I am found technology very strange when computers and the internet became a part of daily life.

It is not lost on me that I am lucky enough to have been bitten by the technology bug during my teenage years--so that I am old enough to remember what life was like without a computer, but that computers don't frighten me.


Good news! We are switching from Allst@te to Nati0nwide and we are saving almost TWELVE HUNDRED DOLLARS over the course of the year. That's pretty kickin' I think.


Poor Matt? He just spent 2 hours at the guy's office. Me? I have spent a minimum of, oh, let's lowball it and say seven hours on the phone with this dude. He's a nice guy. He could probably be the older brother to my father or something. But his technology? It SUCKS.

He couldn't email me a quote. Ever. He couldn't even email me the total amounts of the coverage costs.

He couldn't email me practically anything. I totally get needing a "wet signature" as they say it, but really? You would think that he could pull up the software, pull up the quote we'd already worked out (and the appurtenant policy), have Matt slap on some signatures and be done with it. I'd already given him the number for my card and the routing and account numbers for the monthly draft.

But, in his defense, he works on one of those old-timey computers with a dark screen and green writing, I think. His computer shut down in the middle of his work, he couldn't get the printer to print and basically everything went haywire.

But for REAL? The office needs to get new computers. They are going to lose business this way. Am I asking so much wanting a response to my request in 24 hours? Is it unreasonable for me to want a quote emailed to me rather than faxed (thereby wasting TWO printouts of it). Am I crazy thinking that we should be able to do all of this in advance and then I can just go in, sign it and thank him and be on my way?

I mean, we already went through this once for my business insurance. It took an hour. It was supposed to take twenty minutes.

Yep, it's official--unreasonable or not, I want it all, and I want it now.


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